Retail Store Manager Wanted At Durban

Retail Store Manager Wanted At Durban

Location: Durban
Job Type: Permanent
Company/Employer: Job Crystal
Job Title: Retail Store Manager Wanted At Durban

Vacancy Details

A Footwear Manufacturer is looking for a Retail Store Manager to ensure that excellent customer service is delivered through a well-trained, stable, and motivated store team.

DUTIES & RESPONSIBILITIES, NOT LIMITED TO:

• Sales
• Maximise Sales by driving conversion
• Set & communicate daily sales targets to everyone on the team including casuals.
• Focus the team on cross & up selling
• Create relationships with podiatrists, running clubs & gyms in the area to generate sales
• Grow customer data base program
• Ensure all customer orders are accurately processed within 2 working days
• Achieve gross margin targets

Team Management

• Build a team environment through daily team meetings. Motivate, share sales KPI’s, allocate tasks, & Mystery Shopping learnings in these meetings.
• Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service in line with store standards
• Drive conversion through traffic analysis & rostering
• Master the feedback process & provide monthly feedback to all team members
• Develop the team through regular Tech, Product, Customer Service, Loss Prevention, Podiatry and Sales training.
• Develop the team by ensuring they complete the Knowledge Pack in the prescribed time frame.
• Execute the months Mystery Shopping action items
• Manage the appraisal process for all team members
• Manage the induction process
• Complete rosters and adhere to the staffing template
• Manage Eco-time system daily, & coordinate lunch breaks
• Ensure all staff wear name badges & the correct uniform.
• Inventory
• Review the store sell through report weekly. Remerchandise or adjust replenishment levels as required
• Minimise shrinkage & maintain accurate stock records in the POS system
• Complete weekly stock counts and monthly/quarterly stock counts

Execute mark downs as directed

• Run weekly negative stock report and request relevant adjustments
• Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
• Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment
• Operations
• Follow the Operational Game Plan
• Follow through the weekly Store Audit action items
• Ensure VM and windows comply with store standards
• Ensure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriate
• Open and close the store
• Reconcile cash to end of day cashup report & complete & sign the end of day banking book
• Bank/Drop cash takings
• Complete month end Stock Receipts
• Complete month end Sales Performance report
• Proactively manage controllable store expenses; discounts given, payouts, stationery, phone, cleaning etc.
• Ensure compliance with the operational health and safety policy
• Order and control the stationery for your stores i.e. receipt rolls and barcode labels

Candidate Requirements

• Outgoing determined self starter
• Retail management experience preferably at a national retail chain
• Demonstrated ability to achieve sales budgets
• Proven people management and leadership shills
• Excels at coaching, driving and developing a team
• Extensive stock management experience
• Proven merchandising skills
• Excellent attention to detail